![]() Open a web browser (Chrome or Internet Explorer is recommended) and connect with the camera’s web client.If the issue persists, proceed to the next troubleshooting method. Test the camera stream again after completing the reboot. The camera can be rebooted through the Maintenance section of ODM.Īlternatively, the camera can be rebooted from its web client or by disconnecting and reconnecting the camera power. If the camera does not display video in ODM, proceed to the next troubleshooting step. Additionally, you can attempt to delete then re-add the camera back to the Server and should ensure that the DW Spectrum® Server’s software is up-to-date. If the camera displays video in ODM successfully, but you are experiencing streaming issues in DW Spectrum® IPVMS, stop then restart your DW Spectrum® Media Server.If video does not display and the camera’s login is entered correctly, then the camera is likely experiencing an ONVIF communication issue. ![]() Live camera video should begin to display in ODM. Select the camera from the Device List, then click on Live Video.For third-party cameras, please consult the third-party camera’s manufacturer for the ONVIF profile login.For DW MEGApix® cameras, this is the user login of the camera.Launch ONVIF Device Manager (ODM) on the DW Spectrum® Server or on a workstation computer that can communicate with the camera network.Įnter the User ID and Password of the camera’s ONVIF profile.Most importantly, it can be used to test ONVIF video streams. ODM scans the network for ONVIF compliant devices that are produced by both Digital Watchdog and by other manufacturers. The application is compatible for Windows OS only, but is a great tool for troubleshooting camera issues. When troubleshooting streaming issues, it is recommended to download and install ONVIF Device Manager (ODM) to the DW Spectrum® Server or to a workstation computer that shares the same LAN as the Server. Device Issues – the camera is not processing ONVIF requests, camera firmware is outdated, camera is not powering, etc.Network Issues – camera is set to a different network, IP address conflict, failing network hardware (routers, switches, and Ethernet cables), etc.If the camera is experiencing streaming issues, but was working previously, possible issues may include: ![]() If your camera is not streaming video, and this is a first-time setup, check the physical camera connections and that all assigned IP addresses are configured for the correct network.
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